Terms of service

Terms of Service

Overview

Welcome to North Terrace. The terms “we,” “us,” and “our” refer to North Terrace. North Terrace operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience.

North Terrace is powered by Shopify, which enables us to provide our online store and services to you.

These Terms of Service, together with any policies referenced on our website, describe your rights and responsibilities when you use our website, browse our store, or purchase products from us.

By visiting, interacting with, or using our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our website.

Section 1: Access and Account

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence.

To use our website or purchase products from our store, you may be asked to provide certain information, such as your name, email address, billing information, payment details, and shipping address. You agree that all information you provide is accurate, current, and complete.

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to another person.

Section 2: Our Products

We make every effort to display our products as accurately as possible. However, product colors, textures, and appearance may vary slightly depending on your device, screen settings, lighting, and product photography.

Product descriptions, pricing, and availability are subject to change at any time without notice. We reserve the right to discontinue any product at any time and may limit product quantities at our discretion.

Section 3: Orders

When you place an order, you are making an offer to purchase. North Terrace reserves the right to accept, decline, cancel, or modify an order for any reason, including product availability, pricing errors, payment issues, or suspected fraud.

Your order is not accepted until payment has been processed and you receive an order confirmation.

Please review your order carefully before submitting. We may not be able to accommodate cancellation requests after an order has been accepted or processed.

If we need to cancel or modify an order, we will attempt to contact you using the email address, billing address, shipping address, or phone number provided at checkout.

Purchases are subject to our Return & Refund Policy.

Products purchased from North Terrace are intended for personal or household use and are not intended for commercial resale or export.

Section 4: Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price listed at the time your order is placed and reflected in your order confirmation email.

Unless otherwise stated, posted prices do not include applicable taxes, shipping, handling, customs, or import charges.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store. You agree to promptly update your information as needed so we can complete transactions and contact you regarding your order.

You confirm that you are authorized to use the payment method provided and that all charges incurred by you will be honored by your payment provider.

Section 5: Shipping and Delivery

Shipping and delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather, customs, incorrect shipping information, or events outside of our control.

Once an order has been transferred to the shipping carrier, risk of loss passes to the customer. If your order is lost, delayed, or arrives damaged, please contact us at northterrace.hg@gmail.com so we can help review the issue.

For more information, please review our Shipping Policy.

Section 6: Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

To request a return or ask a question about a refund, please contact us at northterrace.hg@gmail.com.

Section 7: Intellectual Property

All content on our website, including text, images, graphics, logos, product names, designs, videos, and other materials, is owned by North Terrace or our content providers and is protected by intellectual property laws.

You may use our website for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, publish, display, or use any content from our website without prior written permission from North Terrace.

North Terrace’s name, logo, product names, designs, and branding may not be used without our written permission.

Section 8: Third-Party Tools and Links

Our website may include third-party tools, apps, links, or services, including services provided by Shopify and other partners. We do not control third-party websites or services and are not responsible for their content, policies, practices, or availability.

If you access a third-party website or service through our website, you do so at your own risk. Please review third-party policies before using their services or making purchases through third-party links.

Section 9: Relationship with Shopify

North Terrace is powered by Shopify, which enables us to provide our online store. However, any purchases made through our store are made directly with North Terrace.

By using our website, you acknowledge that Shopify is not responsible for any aspect of sales between you and North Terrace, including any injury, damage, or loss related to products purchased from our store.

Section 10: Privacy

Personal information collected through our website is handled according to our Privacy Policy.

Because our store is hosted by Shopify, Shopify may also collect and process certain information related to your access and use of our website in order to provide and improve the services used to operate our store.

Section 11: Customer Feedback and Reviews

If you submit feedback, reviews, comments, photos, suggestions, or other content to North Terrace, you grant us permission to use, reproduce, publish, distribute, and display that content for business purposes, including marketing and improving our products and services.

You agree that any feedback or content you submit will not violate the rights of any third party and will not contain unlawful, abusive, misleading, or harmful material.

We reserve the right to monitor, edit, or remove content that we determine is inappropriate, unlawful, offensive, misleading, or in violation of these Terms.

Section 12: Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to change, update, or cancel orders if any information is inaccurate, including after an order has been submitted.

Section 13: Prohibited Uses

You may use our website only for lawful purposes. You agree not to use our website:

For any unlawful or fraudulent purpose
To violate any laws, regulations, or third-party rights
To infringe upon our intellectual property or the rights of others
To submit false or misleading information
To upload viruses, malware, or harmful code
To spam, phish, scrape, crawl, or misuse the website
To interfere with the security or functionality of the website
To harass, abuse, defame, threaten, or harm another person
To attempt unauthorized access to any part of the website or related systems

We reserve the right to suspend or terminate access to our website if we believe these Terms have been violated.

Section 14: Termination

We may terminate or restrict your access to our website at any time, without notice, if we believe you have violated these Terms or used our website in a harmful, unlawful, or inappropriate way.

Any obligations or liabilities incurred before termination will continue to apply.

Section 15: Disclaimer of Warranties

Our website and products are provided on an “as is” and “as available” basis, unless otherwise stated.

We do not guarantee that our website will be uninterrupted, secure, error-free, or always available. We do not guarantee that products will meet every expectation, although we make every effort to provide accurate descriptions and quality items.

Some jurisdictions do not allow certain warranty disclaimers, so parts of this section may not apply to you.

Section 16: Limitation of Liability

To the fullest extent permitted by law, North Terrace and its owners, employees, partners, service providers, and affiliates will not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of our website or purchase of our products.

This includes, but is not limited to, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages.

Section 17: Indemnification

You agree to indemnify and hold harmless North Terrace, Shopify, and our affiliates, partners, employees, contractors, licensors, and service providers from any claims, damages, liabilities, or expenses arising from your violation of these Terms, your misuse of our website, or your violation of any law or third-party rights.

Section 18: Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will still be enforced to the fullest extent permitted by law, and the remaining provisions will remain valid and enforceable.

Section 19: Entire Agreement

These Terms of Service, along with any policies posted on our website, make up the entire agreement between you and North Terrace regarding your use of our website and services.

Our failure to enforce any part of these Terms does not waive our right to enforce it later.

Section 20: Governing Law

These Terms of Service and any related agreements are governed by the laws of the Commonwealth of Pennsylvania, United States, without regard to conflict of law principles.